BUSINESS ENGLISH

Photo by Dylan Gillis on Unsplash

Business English is part of your professional development. There are plenty of authentic material to practice and learn new business technical vocabulary as to succeed in your future business career. 

🔺General Business

     

   How to change Basic English into Business English - 

   https://www.youtube.com/watch?v=_2ZDNgtAsbw

   10 Business English expressions you need to know - 

   https://www.youtube.com/watch?v=PAUmGYm7IG0

   Millennials and business: 6 minutes English - 

   https://www.youtube.com/watch?v=lVFXbzzm1Bw

     

   Test your English - Business English - 

   https://www.cambridgeenglish.org/test-your-english/business/

   Business English Course for B1-B2 - 

   https://www.businessenglishpod.com/course/business-english-course-2/

    Business English - 

   https://www.englishclub.com/business-english/

       📰 Business Magazines

                                                               

                                        Bloomberg                                                             Fortune

             

                                                            

                                               Forbes                                                                 Financial Times

                                                    

                                                Barron's                                                                 The Economist

         📰 Newspapers

                                                      

                                   The New Yorker                                            The New York Time

                                                     

                                   BBC News                                                        Entrepreneur

      

🔺Customer care

     

   Poor vs. Great customer service - 

   https://www.youtube.com/watch?v=Zy1h49_L8ME

 

   What is Costumer Service? -

  https://www.youtube.com/watch?v=IBb6I6ANf4c

   Why customers service matters - 

   https://www.youtube.com/watch?v=nxtaMdu55Ug

     

     

   10 Customer service skills for success in any job - 

   https://www.coursera.org/articles/customer-service-skills

   A customer service English lesson 15 polite expressions you should learn - 

   https://www.fluentu.com/blog/business-english/english-for-customer-service/

   Useful English customer service vocabulary - 

   https://blog.openenglish.com/english-customer-service/

   Customer service on Social Media - 

   https://yw-mbrisson2.profweb.ca/lesson/the-client-is-always-right-reading-comprehension/

 

   9 Tips to improve your customers service skills - 

   https://www.qualtrics.com/experience-management/customer/service-tips-skills/

   The 6-step guide on how to talk with customers in English - 

   https://www.fluentu.com/blog/business-english/how-to-talk-with-customer-in-english/

🔺Dealing with complaints

      

   British Council: dealing with complaints - 

   https://www.youtube.com/watch?v=_QbP2E-4h2M

   9 tips for dealing with difficult customers - 

   https://www.youtube.com/watch?v=6muow_lCxOY

   How to respond to complaints the right way in English - 

   https://www.youtube.com/watch?v=znGci0chZ7w

   

     

   Handling cutomers complaints - 

   https://lingua.com/businessenglish/reading/customer-complaints/

   Responding serious customers complaints - 

   https://lingua.com/businessenglish/reading/serious-customer-complaints/

   A letter of complaint - 

   https://learnenglish.britishcouncil.org/skills/writing/upper-intermediate-b2/a-letter-of-complaint

   A response to a complaint - 

   https://learnenglish.britishcouncil.org/skills/writing/advanced-c1/a-response-to-a-complaint

   Six steps to dealing with customer complaints - 

   https://www.eonetwork.org/octane-magazine/special-features/sixstepstodealingwithcustomercomplaints

   

🔺Telephoning 

     

   Easy English - business telephoning - 

   https://www.youtube.com/watch?v=yKZpTBRktVs

   Telephone English - How to sound more professional on the phone -

   https://www.youtube.com/watch?v=2L7g-qlhVco

   Making an appointment | Telephone English - 

   https://www.youtube.com/watch?v=ka-dwb-O-uE

    

   Must-know phone phrases - 

   https://www.mmmenglish.com/2022/08/09/must-know-phone-phrases/

   Telephone phrases - 

   https://www.english-at-home.com/telephone-phrases/

   Telephone vocabulary and phrases - 

   https://www.learn-english-today.com/business-english/telephone.html

   Telephone phrases - 

   https://www.englishclub.com/speaking/telephone-phrases.htm

   Cancelling a meeting - 

   https://lingua.com/businessenglish/reading/cancelling-a-meeting/

   Returning a message - 

   https://lingua.com/businessenglish/reading/returning-a-call/

🔺E-commerce 

     

   What is e-commerce? - 

   https://www.youtube.com/watch?v=5IoVAzkEOVg

   How to start an e-commerce business (a complete blueprint) - 

   https://www.youtube.com/watch?v=4pWi9N5Obzs

   How to start an e-commerce business? - 

   https://www.youtube.com/watch?v=CqlsgjnePmg

    

   E-commerce guide - 

   https://ecommerceguide.com/guides/what-is-ecommerce/

   Here is what you need to know about ecommerce - 

   https://www.poptin.com/blog/what-you-need-to-know-about-ecommerce/

   How to start an ecommerce business - 

   https://www.oberlo.com/blog/ecommerce-how-to-start-and-succeed

   E-commerce - 

   https://www.oberlo.com/ecommerce-wiki/ecommerce

   Free web design for e-commerce - 

      1. https://es.wix.com/html5en/illustration-es?utm_source=google&gclid=EAIaIQobChMIs62ZrdvF3gIVlIJpCh2DmAauEAAYASAAEgJSefD_BwE&utm_campaign=600540144%5E10626237220&experiment_id=free%2Bwebsite%2Bdesign%5Ep%5E158176893803%5E1t1&utm_medium=cpc

      2. https://www.shopify.com/free-trial?term=%2Becommerce%20%2Bweb&Network=Search&SiteTarget=&mt=b&adid=260049145880&device=c&test=&adpos=1t1&CampaignId=1336245564&gclid=EAIaIQobChMIlMLRiNvF3gIVAdbACh3ARQF4EAAYASAAEgLOGfD_BwE

🔺Meetings 

      

   Attending a meeting in English - 

   https://www.youtube.com/watch?v=NEKZFA7L7Lg

   How to open business meeting in English - 

   https://www.youtube.com/watch?v=HDmDm1ENFio

   Tips for a successful business meeting - 

   https://www.youtube.com/watch?v=96Fllf4hVZI 

 

     

   Essential business English meeting vocabulary exercise - 

   http://www.blairenglish.com/exercises/meetings/exercises/meetingessentials/meetingessentials.html

   Meetings - 

   https://www.englishclub.com/business-english/meetings.htm 

   English phrases for meetings - 

   https://www.espressoenglish.net/english-phrases-for-meetings/

   English for meetings and presentations - 

   https://www.learnenglish.de/business/meetingphrases.html

   12 body language tips for business meetings -

   https://www.educba.com/body-language-tips-for-business-meetings/

🔺Negotiating 

     

  How to negotiate in English - 

   https://www.youtube.com/watch?v=-3mFnAk9sbw

    

  3 steps to getting what you want in a negotiation

    https://www.youtube.com/watch?v=Z3HJCQJ2Lmo

 

   The Business of English: Negotiating - 

   https://www.youtube.com/watch?v=05uFs8qVCcI

   Negotiation tutorial - 

   https://www.youtube.com/watch?v=BA0DParCiww

     

   How to negotiate in business - 

   https://www.oxfordonlineenglish.com/how-to-negotiate-in-business

   Negotiating - 

   https://learnenglish.britishcouncil.org/business-english/business-magazine/negotiating

   Negotiation - 

   https://www.englishclub.com/business-english/negotiations.htm

   37 Useful words and phrases for business negotiations in English - 

   https://www.fluentu.com/blog/business-english/business-english-negotiation-phrases/

   Negotiation skills - 

   https://www.business.qld.gov.au/running-business/marketing-sales/managing-relationships/negotiating/skills

🔺Win-win scenario 

     

   5 steps for achieving a win-win negotiation - 

   https://www.youtube.com/watch?v=zin0UPm2sxE

     

   How to win-win negotiations - Sales negotiation strategy -

   https://www.youtube.com/watch?v=Y4hFpppPsWQ

   Think win win - 

   https://www.youtube.com/watch?v=2EgF5bpNu8c

    

   Win-win definition and meaning - 

   https://marketbusinessnews.com/financial-glossary/win-win-definition-meaning/

   Win-win negotiation - 

   https://www.mindtools.com/CommSkll/NegotiationSkills.htm